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As part of our commitment to providing the best possible service to our clients and customers we record all telephone calls... This helps us to identify ways that we can provide you with a better service.

We record calls:

  • for staff training purposes, helping us to improve the quality of our customer service and to ensure the information we provide is consistent and accurate
  • for reporting on the types and numbers of enquiries we receive
  • to ensure we have an accurate record of your call, which may be needed to support any transactions that take place over the phone and/or if there is a dispute.

We understand your personal information is important and we are committed to protecting your privacy. We store the recordings securely for up to ten years and destroy them after this period

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